Sprint IP Relay Pacing
The pacing feature allows IP Relay users to inform the Relay Operator to decrease or increase the typing transmission speed. The Sprint IP Relay transmission speed begins at 1800 (word per minute) WPM. Speed can be reduced to 10 WPM.
Options to decrease typing speed:
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Inform Relay Operator at the begin of each call. “Please lower speed to 40 WPM.” If a slower speed is needed, please ask Relay Operator to reduce by 5 WPM increments.
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Sprint IP Relay user can update their Customer Notes through mysprintrelay.com.
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Login with same username and password for SprintIP.com or the Sprint IP Relay mobile app.
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Click “Notes”. Notes are available for all calls.
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Click “Add a New Note”
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Type “Lower to 40 WPM” (IP user may determine the best speed for them. This is a recommended starting point.)
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Click Submit
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Sprint IP Relay User may contact Sprint Accessibility Care (Customer Service) through SprintIP.com.
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Click “Call Customer Service”
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Connect to Sprint Accessibility Care representative and request that they add a note. “Lower to 40 WPM”.
IP Relay user may choose their preferred transmission speed.
Sprint IP Text Mail
The Sprint IP Text Mail feature allows incoming voice callers to leave a brief message for registered Sprint IP users. An operator will type the incoming caller’s message and send it via email to the Sprint IP user. The email setup occurs during the 10-digit number registration process.
Two-Line Voice Carry Over (VCO)
As a VCO customer, you can SPEAK directly to your party and READ a text message in response. How to make Two-Line VCO calls with Sprint IP Relay:
- Enter your call-back phone number. The phone line must be a voice number with three-way conference capability.
- You will be connected with a relay operator.
- The relay operator will call you at the call-back phone number. You may then conference in the party you’re trying to reach.
- The relay operator will TYPE the hearing caller's responses that appear on your Internet browser screen. You will be able to USE YOUR VOICE directly to your caller on the second line.
Click here to download a 2-Line VCO brochure & instructions
Two-Line Hearing Carry Over (HCO)
As a HCO customer, you can LISTEN directly to your party and TYPE a text message in response. How to make Two-Line HCO calls with Sprint IP Relay:
- Enter your call-back phone number. The phone line must be a voice number with three-way conference capability.
- You will be connected with a relay operator.
- The relay operator will call you at the call-back phone number. You may then conference in the party you’re trying to reach.
- The relay operator will READ your typed responses to your caller. You will be able to LISTEN to your caller's responses directly on the second line.
Click here to download a 2-Line HCO brochure & instructions
