Customer TRS Profile | T-Mobile Accessibility

A Customer TRS Profile stores an individual TTY/STS/VCO/HCO relay user's call preferences. This speeds up call processing and ensures that the customer's preferred long distance carrier is used each time a call is made.

You can set up your Customer TRS Profile by:

Contacting T-Mobile Accessibility Care at 800-676-3777 (TTY/Voice). Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete
Filling out your Customer TRS Profile directly online at www.t-mobile.com/trsprofile
Clicking here to download Customer TRS Profile form.

T-Mobile Accessibility Care is available to answer any questions you may have:

Voice: 800-676-3777
Speech-to-Speech: 877-787-1989
TTY: 800-676-3777
Spanish: 800-676-4290
E-mail: access@t-mobile.com
Address: P.O. Box 29230, Shawnee Mission, KS 66201-9930
Fax: 877-877-3291

Although IP Relay, Federal IP Relay, Federal Video Relay Service, and CapTel® can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using IP Relay, Federal IP Relay, Federal Video Relay Service, and CapTel® for emergency calling, you agree that T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through IP Relay, Federal IP Relay, Federal Video Relay Service, and CapTel®; whether caused by the negligence of T-Mobile Accessibility or otherwise. Other restrictions apply. For details, see www.t-mobile.com/access © 2021 T-Mobile. USA, Inc. T-Mobile, the T logo, Magenta and the magenta are registered trademarks of Deutsche Telekom AG. CapTel® is a registered trademark of Ultratec, Inc. Other trademarks are the property of their respective owners.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (v5.4 7-18)