Customer Profile

A Customer Profile stores an individual TTY/STS/VCO/HCO relay user's call preferences. This speeds up call processing and ensures that the customer's preferred long distance carrier is used each time a call is made.


You can set up your Customer Profile by:

  • Contacting Sprint Accessibility Care at 800-676-3777 (TTY/Voice). Representatives will take your request and can set up your profile while you are on the phone or send you a form to complete
  • Filling out your Customer Profile directly online at
  • Clicking here to download Customer Profile form.


Sprint Accessibility Care is available to answer any questions you may have: