CapTel Services Contact Us | T-Mobile Accessibility

CapTel (Captioned Telephone) Customer Service:

Support for all Captioned Telephone phones

Available 24/7 (Excluding holidays)
Espanol: 866-204-9134
Email: CapTel@CapTel.com
Fax: 608-204-6167

WebCapTel Customer Service

Support for WebCapTel

Available Monday- Friday from 6 AM - 11 PM Central Standard
Customer Service: 855-871-8429 (Voice/TTY)
Email: WebCapTel@sprint.com
Fax: 877-877-3291

Although IP Relay, Federal IP Relay, Federal Video Relay Service, and CapTel® can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using IP Relay, Federal IP Relay, Federal Video Relay Service, and CapTel® for emergency calling, you agree that T-Mobile is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through IP Relay, Federal IP Relay, Federal Video Relay Service, and CapTel®; whether caused by the negligence of T-Mobile Accessibility or otherwise. Other restrictions apply. For details, see www.t-mobile.com/access © 2021 T-Mobile. USA, Inc. T-Mobile, the T logo, Magenta and the magenta are registered trademarks of Deutsche Telekom AG. CapTel® is a registered trademark of Ultratec, Inc. Other trademarks are the property of their respective owners.

FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. (v5.4 7-18)