Frequently Asked Questions
Q. Why is it important to register for a 10-digit number?
A. A ten-digit number is a personal phone number, just like the ones used on standard telephone lines. By registering for a 10-digit number, you are more accessible to people who want to call you. Hearing callers may simply dial your local 10-digit number and connect directly to you through the relay service of your choice. When you make a call, your 10-digit number will be displayed on the other person’s caller ID screen.
Unregistered Users will not be allowed to make or receive calls through IP relay. However, emergency calls will be completed with or without a 10-digit number.
Q. Who can get a ten-digit number?
A. Any person who is deaf, hard of hearing or has a speech disability and uses relay services may register for a 10-digit number for IP Relay.
Q. What happens if you already have a 10-digit number assigned from another relay provider?
A. You’ll be able to keep your own 10 digit numbers for IP Relay services assigned by other providers and use Sprint Relay for your non-emergency calls.
Contact Sprint IP Customer Service at www.mysprintrelay.com to request that your number(s) be transferred to Sprint Relay. You’ll receive notification when your number is transferred.
Q. What happens if I’ve moved to a new location?
A. You must keep your location (address) information up-to-date in your Account Profile to ensure that emergency calls connect to the most appropriate 911 operator.
To make changes or updates on your Account profile, log in to: www.mysprintrelay.com and update your address in your Account profile.
Q. Will I be able to receive calls if I do not register for a 10-digit number with an IP provider?
A. If you wish to make or receive IP/IM or Mobile IP calls, a 10-digit number is required. You can get a different number for each product, such as: Sprint IP (website), Sprint IP using AIM, Sprint IP using GoogleTalk and Sprint Mobile IP (Android™ Market).
Q. Can I change my default provider?
A. Yes. You may change your default provider at any time. To change your default provider, contact and register with a new IP Relay provider. You may request your new provider to transfer (port) your ten-digit number from your old provider so you can keep the same number. Check with your equipment or service provider that porting will not affect your device functionality.
Q. Can I use my local number from other IP providers as my Sprint Call Now number?
A. Yes. Customer Care can support you in transferring your number from other IP providers.
- Customer Service for Sprint IP Relay/IM:
- Monday through Friday 6:00 am – 11:00 pm CST.
- Closed Weekends and Holidays.
- Email: relayuserregistration
@sprint.com - TTY, ASCII, Voice, VCO, Speech-to-Speech: 800-676-3777
- Español: 1-800-676-4290
Q. Why should I go to Sprint for Call Now numbers for IP Relay?
A. Sprint Relay has offered IP relay services since 2002. We provide highly qualified Relay operators to handle your calling needs. Sprint Relay has fast answer times to expedite your IP calls.
Q. Are there any video instructions on how ten-digit phone numbers work? Are there video instructions for hearing people?
A. Call Now – 10-digit number interactive online website training and video commercials are posted at www.sprintrelay.com.
Q. Is this service offered in Spanish?
A. Sprint IP Relay services offers Spanish relay services.