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Recent regulatory changes imposed on the VRS industry by the Federal Communications Commission (FCC) has made it important for us to inform you about upcoming changes to Sprint Video Relay Services.

After careful consideration, Sprint has decided to discontinue providing Sprint VRS to the general public for videophones, computers and mobile apps for wireless phones.
Important: You must port (transfer/move) your Sprint VRS local and toll-free 10 digit number(s) to another VRS provider by January 4, 2012. You may keep the same 10 digit number(s) by contacting a preferred VRS provider and their customer service department will assist in moving your 10 digit number. A list of VRS providers is available on the FCC website at http://www.fcc.gov/encyclopedia/trs-providers.
After January 4, 2012, your VRS 10 digit number will not work with Sprint VRS. If you do not take any action to port the number, your number(s) will be ported to ZVRS by default.

We have appreciated providing you high quality VRS for the last 16 years and apologize for this inconvenience. Our Sprint VRS Customer Service is prepared to answer any questions or concerns you may have.

Contact information:
Video Phone: 800-656-0392 or help.sprintrelay.tv
Fax: (877) 709-5784
Email: sprintvrshelp@sprint.com

Relay Services

Although Sprint IP, Fed IP, Sprint IP using IM, and CapTel® can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint IP, Fed IP, Sprint IP using IM, and CapTel® for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions or failures in accessing or attempting to access emergency services through Sprint IP, Fed IP, Sprint IP using IM, and CapTel®; whether caused by the negligence of Sprint or otherwise. Other restrictions apply. For details, see www.sprintrelay.com © 2012 Sprint. Sprint and logos are trademarks of Sprint. CapTel® is a registered trademark of Ultratec, Inc. Other trademarks are the property of their respective owners.