The most important second of your life is happening now.

Sprint IP RelaySprint IP Relay makes communicating on-the-go easier than ever with access to an internet connection and computer. Stay in touch 24/7 no matter where life takes you. One window handles dialing directions, call setup, and conversation. Talk as long as you’d like and long distance calls are free.

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Benefits include
  • Language preferences (English, Spanish)
  • Text sizing and color
  • Background color
  • The ability to store user preferences
  • ASL emoticons
  • Horizontal split-screen
  • Resizable window
  • Two-Line Voice Carry Over (VCO) and Hearing Carry Over (HCO)
What you need
  • Internet connection (Dial-up, DSL, Cable, T1, etc.)
  • Internet browser (Microsoft Explorer 5.5 and higher, Netscape 6.1 and higher, Firefox 1.0, Safari) pointed to www.sprintip.com
  • Computer

Two-Line Voice Carry Over (VCO)

Sprint IP Relay also offers two-line VCO. As a VCO customer, you can speak directly to your party and read a text message in response.

How to make Two-Line VCO calls with Sprint IP Relay
  • Enter your call-back phone number. The phone line must be a voice number with three-way conference capability.
  • You will be connected with a relay operator.
  • The relay operator will call you at the call-back phone number. You may then conference in the party you’re trying to reach.
  • The relay operator will type the hearing caller's responses that appear on your Internet browser screen. You will be able to use your voice directly to your caller on the second line.

Important Message for Sprint IP Relay Users:

The Federal Communications Commission (FCC) has ruled that International calling through Internet relay services is not allowed. Your IP address will be identified as a call originating outside of the United States and its territories*. Therefore, your call cannot be completed using Sprint IP Relay. You are welcome to use Sprint Relay International Service (using a TTY) at 605-224-1837 to complete your international relay call.

If you are making a call from with the USA or think that this is an error, please do the following:

  1. From the device that received the error, please open your web browser and enter www.whatismyip.com.
  2. Record your IP address from this site.
  3. Contact Sprint Relay Customer Service at 800-676-3777.
  4. Provide the product that you were using (Sprint IP Relay).
  5. Provide the IP address that you recorded.

*Callers cannot use websites that mask or change their IP address or identity.

To Use Sprint IP Voice
  • Sprint IP user logs into www.sprintip.com and is waiting for a call
  • Voice/hearing person dials the Sprint IP user’s local Call Now number.
  • Voice/hearing person connects to the relay operator.
  • The relay operator will connect the call to the Sprint IP user
  • Sprint IP user receives an incoming call notification with the voice callers caller id.
  • The Sprint IP user accepts the call
  • After the Sprint IP user accepts the call, the relay operator will begin relaying the call.