Sprint IP Lady

Sprint IP Relay Service

Use your computer to communicate with anyone, anywhere, 24/7Get Started

The most important second of your life is happening now.

Sprint IP Relay makes communicating on-the-go easier than ever with access to an internet connection and computer. Stay in touch 24/7 no matter where life takes you. One window handles dialing directions, call setup, and conversation. Talk as long as you’d like and long distance calls are free. Make a CallRegister a 10-digit Number

 

 

 

Benefits include
  • Language preferences (English, Spanish)
  • Text sizing and color
  • Background color
  • The ability to store user preferences
  • ASL emoticons
  • Horizontal split-screen
  • Resizable window
  • Two-Line Voice Carry Over (VCO) and Hearing Carry Over (HCO)
  • Text Mail
What you need
  • Internet connection (Dial-up, DSL, Cable, T1, etc.)
  • Internet browser (Microsoft Explorer 5.5 and higher, Netscape 6.1 and higher, Firefox 1.0, Safari) pointed to www.sprintip.com
  • Computer

Sprint IP Text Mail

Sprint IP Text Mail feature allows a voice caller to leave a brief message for a registered Sprint IP user. The CA will type the voice caller’s message and send to the Sprint IP user’s email address. The email address is provided during the 10-digit number registration process.

Two-Line Voice Carry Over (VCO)

Sprint IP Relay also offers two-line VCO. As a VCO customer, you can speak directly to your party and read a text message in response.

How to make Two-Line VCO calls with Sprint IP Relay
  • Enter your call-back phone number. The phone line must be a voice number with three-way conference capability.
  • You will be connected with a relay operator.
  • The relay operator will call you at the call-back phone number. You may then conference in the party you’re trying to reach.
  • The relay operator will type the hearing caller's responses that appear on your Internet browser screen. You will be able to use your voice directly to your caller on the second line.

Important Message for Sprint IP Relay Users:

The Federal Communications Commission (FCC) has ruled that International calling through Internet relay services is not allowed. Your IP address will be identified as a call originating outside of the United States and its territories*. Therefore, your call cannot be completed using Sprint IP Relay. You are welcome to use Sprint Relay International Service (using a TTY) at 605-224-1837 to complete your international relay call.

If you are making a call from with the USA or think that this is an error, please do the following:

  1. From the device that received the error, please open your web browser and enter www.whatismyip.com.
  2. Record your IP address from this site.
  3. Contact Sprint Relay Customer Service at 800-676-3777.
  4. Provide the product that you were using (Sprint IP Relay).
  5. Provide the IP address that you recorded.

*Callers cannot use websites that mask or change their IP address or identity.

To Use Sprint IP Voice
  • Sprint IP user logs into www.sprintip.com and is waiting for a call
  • Voice/hearing person dials the Sprint IP user’s local Call Now number.
  • Voice/hearing person connects to the relay operator.
  • The relay operator will connect the call to the Sprint IP user
  • Sprint IP user receives an incoming call notification with the voice callers caller id.
  • The Sprint IP user accepts the call
  • After the Sprint IP user accepts the call, the relay operator will begin relaying the call.
911 Emergency Calling

SprintIP.com is available for people who are Deaf, Hard of Hearing, or have speech disabilities. The Sprint IP enables users to place and receive Sprint IP (text) relay service calls within the United States (including its territories). International calls will either be blocked or terminated.

Sprint IP callers may connect to 911 through the Sprint IP website. Although Sprint IP can be used for emergency calling, it may not function the same as traditional 911/E911 services. By using Sprint IP Relay for emergency calling, you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruption or failures in accessing or attempting to access emergency services through Sprint IP website whether caused by the negligence of Sprint or otherwise.

A separate 10-digit number will be assigned to the Sprint IP web application to allow end-users to port out their number to other IP relay providers, per FCC requirements.