Sprint to Open First CapTel Call Center in Lubbock, TX
Overland Park, Kansas | Press Releases
Overland Park, Kansas, June 24, 2012 – Sprint (NYSE: S) is expanding its telephone relay service call center operations in Lubbock Texas to include a captioning telephone service - called CapTel - for people with hearing loss. The service allows those who use a CapTel phone to hear amplified sound and view text captions of their phone conversations. The captions that appear on the phone allow people who have difficulty hearing to continue enjoying telephone access regardless of their hearing ability.
The celebration of the Relay Texas service expansion will feature a ribbon cutting ceremony on June 25. The expansion will result in new job opportunities for residents as the new center is expected to employ several hundred people over the next five years.
“We're grateful to the state and to the Public Utility Commission of Texas for making it possible to expand our Lubbock relay center operations,” said Mike Ellis, Director – Sprint Relay Services. “The expansion of this state-of-the-art center furthers Sprint's leadership position in the assistive technology field.”
The new call center is being opened in response to the popularity of the Sprint CapTel telephone. New call centers also ensure minimum service interruptions if something, such as a tornado or snow storm, halts operations in one of several other CapTel service centers located in other parts of the country. In those instances, traffic from one center can automatically be routed to another.
“Sprint, Communication Service for the Deaf and Captel, Inc. all bring a great deal of experience, technology and call center management skills to this endeavor. The result is a collaboration that ensures that Texans with hearing loss have a high quality alternative to traditional telephone access”, said Eileen Alter, Relay Texas Contract Administrator for the Public Utility Commission of Texas. “We are proud of the reputation our partnership has gained in Texas and nationally as a leader in telecommunication access for people with speech or hearing loss that use Relay Texas and we remain committed to continuing to improve our service.”
Relay Texas began operating in September of 1990. Sprint's CapTel technology was developed by Ultratec, Inc., the world's largest manufacturer of text telecommunications equipment for people with hearing loss. Sprint's Lubbock operations will be managed by Communication Service for the Deaf, the world's largest non-profit provider of communication services for people with hearing loss.