Sprint Relay
  Sprint Relay Customers,

Exciting news on your new device or upgrade:
You may download and use the free Sprint Mobile VRS app on the following devices – HTC EVO™ 4G, Samsung Epic™ 4G, and Samsung Galaxy Tab™ to connect with qualified video interpreters (VI) to place your Mobile VRS calls virtually anywhere and anytime on a 4G or WiFi connection.


  To get started today, follow the simple steps:

1. Do you have a Sprint 4G mobile device?
Samsung Epic 4G, HTC Evo 4G, and Samsung Galaxy Tab
 




  2. Download the Sprint Mobile
VRS App:
  • Tap the Market icon
Android Market



  • Tap the Sprint black phone icon.
Sprint Phone



  • Slide your fingertip upward until you see the Sprint VRS app icon.
  • Tap Sprint Mobile VRS app icon. to install the app.

Sprint VRS



  • Tap the FREE INSTALL button.
Install Free



  • Then tap the OK button to accept permissions.
Accept Permissions



  • Wait for about one minute until the install is complete.
  • Go back to the homepage.
  • Open All Apps folder and look for the Sprint Mobile VRS app icon.
  • Tap the icon to open.

Sprint VRS
 




  3. Do you have a Sprint
10-digit phone number?
  • If no, go to #4.
  • If yes, go to #5.
 




  4. Register to get a 10-digit number
  • Tap Click here to get SV4 number.
Sprint Mobile VRS screenshot



  • You are on the website – www.sprintvrs.com/register.

  • Fill out Personal Information fields.


  • Tap I have read and accept the Terms and Conditions.
  • Tap Continue.
Sprint Mobile VRS screenshot



  • Choose a phone number from the list.
  • Tap Continue.
  • You will receive an email confirmation including your new phone number.
  • Close the Registration website
Sprint Mobile VRS screenshot
 




 
5. To Login to the Sprint Mobile VRS app
  • Type your new phone number and your password.
  • Tap OK.

Sprint Mobile VRS screenshot
 






  6. To connect Sprint VRS
  • Enter a voice user's phone number on the top.
  • Or tap the voice user's name on the address book to connect.
  • You don’t need to give the voice user's phone number to the Video Interpreter'
HTC Evo 4G
 





  7. To Videochat
  • You can connect to either a videophone or Sprint Android device*
  • Enter the phone number on the top.
  • Or tap a videophone user's name on the address book.
* Available only for HTC EVO™ 4G, Samsung Epic™ 4G
or Samsung Galaxy Tab™
Samsung Galaxy Tab
 



  Sprint Relay Customer Service Option:

Support for customers who have purchased a Sprint 4G wireless device.
Contact Sprint Relay Store Video Customer Service:
Support for customers who have Sprint Mobile VRS app.
Contact Sprint VRS Customer Service:
 



Although Sprint IP, Fed IP, Sprint IP using IM, VRS CapTel, and WebCaptel can be used for emergency calling, such emergency calling may not function the same as traditional 911/E911 services. By using Sprint IP, Fed IP, Sprint IP using IM, VRS CapTel and WebCaptel for emergency calling you agree that Sprint is not responsible for any damages resulting from errors, defects, malfunctions, interruptions, or failures in accessing or attempting to access emergency services through Sprint IP, Fed IP, Sprint IP using IM, VRS and WebCaptel whether caused by the negligence of Sprint or otherwise. Coverage not available everywhere. Sprint 4G is available in over 70 markets and counting, on select devices. Not all services available on 4G and coverage may default to 3G/separate network where 4G unavailable. Sprint 3g Network (including roaming), reaches over 283 million people. Offers not available in all markets/retail locations or for all phones/networks. Other restrictions apply. See www.sprintrelaystore.com for details. ©2011 Sprint. Sprint and the logo are trademarks of Sprint. Android, Google, the Google logo and Google Search are trademarks of Google Inc. The HTC logo, and HTC EVO are the trademarks of HTC Corporation. Other marks are the property of their respective owners.

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