2010
- Sprint launches Sprint Relay in a Package (Dell Netbook, Sprint Broadband card, 10 digit number and Sprint Video 4G software) – all in one package.
- Sprint Relay launches Sprint Video 4G software
- Sprint Relay celebrates 20 years of service- 1990-2010
Still Available today:
2009
- Nebraska Relay Service- July 1, 2009
- West Virginia Relay Service- September 16, 2009
- Wisconsin Relay Service- December 28, 2009
- Sprint offers Sprint IP through GoogleTalk Instant Messaging.
- Sprint introduces the next generation of CapTel phones- the CapTel 800i.
- Sprint introduces Sprint Video Relay Service Mail for Blackberry users.
- Sprint provides WebCapTel On the Go for select Blackberry devices.
- New York Relay's Captioned Telephone Public Service Announcement is awarded the ONYX (Observing New York's eXcellence in Marketing) award by the New York State Telecommunications Association.
- Sprint implements Speech-to-Speech website for People with Speech Disability
Still Available today:
2008
- Sprint completes a total upgrade of the TRS platform using state of the art technology.
- Sprint conducts Wireless VRS Trials using Sprint wireless network engineers and leading videoconferencing technology.
- Sprint begins Emergency Notification System (ENS) trials aimed at providing emergency notifications to Relay users based on location.
- Sprint conducts a trial of a Facebook application for Sprint IP service.
- Sprint launches an internet version of CapTel called Sprint Web CapTel.
- Sprint brings mobility to business calls with Mobile Relay Conference Captioning (Mobile RCC).
- Sprint launches Web CapTel on the Go for Windows Mobile Devices.
- Sprint assigns local telephone numbers and emergency calling for Sprint IP users and Sprint VRS users.
Still Available today:
2007
- Sprint partners with a new VRS provider to introduce “Sprint VRS for PC” and upgraded video platform.
- Sprint beta-tests the WebCapTel service, an internet version of CapTel.
- Sprint enhances the CapTel service with redundancy – two call centers are online processing CapTel calls.
- CapTel PSA started in New York and 18 states have followed and offered CapTel PSAs
Still Available today:
2006
- Sprint begins offering Sprint IP through AOL Instant Messaging.
- Sprint introduces the Sprint Relay Wireless Store offering discounted service plans, discounted equipment, and Video Customer Support to Relay users.
- Sprint offers USB CapTel, a CapTel phone with output to a computer that can display larger print font on a PC screen
- Sprint introduces monthly performance evaluations for CapTel services, to better identify CapTel captioning issues.
Still Available today:
2005
- Sprint introduces a new customer contact tracking and reporting system called the Customer Contact Online Database (CCOD).
- Sprint completes enrollment of all TRS and IP, and CapTel call centers into the Telecommunications Service Priority System (TSP) to aid in Disaster Recovery.
- Sprint introduces a technical solution to prevent inmates from inappropriately using relay to avoid toll charges for local calls.
- CapTel offers Caller ID using SS7 technology.
- Sprint upgrades VRS and begins offering 24 hour service, VCO and Spanish VRS.
- Sprint introduces the second generation of its Internet Relay product with SprintIP.com offering more user-friendly features and greater compatibility.
Still Available today:
2004
- Sprint is the first VRS provider to offer VRS Video Mail.
- Sprint launches the first FCC-compliant CapTel service in Hawaii on January 1, 2004.
- Sprint provides trials of 2-line CapTel service in select states.
- Sprint begins implementation of SS7 technology and offers Caller ID for local and long distance calling in the State of New York.
Still Available today:
2003
- Sprint adds TTY to TTY Call Release to the TRS platform.
- Sprint begins offering Relay Conference Captioning (RCC) enabling text relay users the ability to participate fully in conference calls.
Still Available today:
2002
- Sprint consolidates TRS VCO services by routing these calls to a small group of proficient RO’s.
- Sprint partners with CSD to launch the first nationwide Video Relay Service (VRS).
- Sprint launches Sprint’s Internet Relay service under the product name “Sprint Relay Online.”
- Sprint enhances its TRS platform to be compatible with Enhanced Turbocode (E-Turbo).
- Sprint launches trials of CapTel service
Still Available today:
2001
- Sprint launches enhanced 911 to TRS with a national emergency database with one “hot-key” access.
- Sprint introduces Spanish access to Traditional TRS customer service.
- Sprint Relay’s “Connect to Your Future” video tape wins The Communicator Crystal Award.
Still Available today:
2000
- Utah Relay Service- January 28, 2000
- Illinois Relay Service- February 1, 2000
- Florida Relay Service- June 1, 2000
- Sprint processes more than 26 million calls. Largest relay carrier in the world.
- Sprint begins offering Deaf-Blind Pacing which automatically slows text transmission in five (5) wpm increments to allow users to read text at a comfortable, consistent pace.
Still Available today:
1999
- Ken Ryan, Sprint Relay operator, invents the automatic spell check feature for Sprint Relay.
- Second annual S.T.A.R.S. Conference, Baltimore, MD, April 26, 1999.
- Sprint produces first commercial representing deaf and hard of hearing users on December 27, 1999.
- Ultratec and Sprint conduct a six-month technology trial in which Sprint's Telecommunications Relay Service uses Ultratec's new voice recognition technology. FASTRAN is intended to improve the quality of communications for all relay users (deaf and hard-of-hearing) to communicate by phone.
- Sprint implements 7-1-1 abbreviated dialing access to the State of Maryland prior to the FCC required date of October 1, 2001.
- The New York Relay Public Service Announcement wins the Media Access Disability Award from the California Governor's Committee for Employment of Disabled Persons.
Still Available today:
1998
- Washington Relay Service- June 28, 1998
- Arizona Relay Service- August 1, 1998
- Sprint offers dedicated toll-free numbers for VCO.
- Sprint launches the first nationwide Speech-to-Speech (STS) service for the State of Maryland well in advance of the 2000 FCC requirement.
- Sprint upgrades the TRS platform with Turbocode functionality in California, which includes high-speed transmission and interrupt capability.
Still Available today:
1997
- New York Relay Service- August 1, 1997
- Ohio Relay Service- November 11, 1997
- “Quality of Service Means Quality of Life” becomes the official motto of Sprint Relay.
- Precision Response Corporation (PRC) enters a subcontract agreement with Sprint as the facilities and maintenance provider on December 5, 1997.
- Sprint offers Outbound Line Auto Detect- enhanced auto-detect based on answer type preference in the caller’s profile or outbound ANI database. When the inbound is voice Sprint’s system automatically switches the outbound line to TTY, Turbo Code or ASCII without any need for manual action by the CA.
Still Available today:
1996
- Montana Telecommunications Relay Service- March 1, 1996
- Minnesota Relay service- July 1, 1996
- In the fall of 1996, Sprint is the first with Video Relay Interpreting (VRI).
- Sprint observes Deaf Awareness Week for the first time on December 28, 1996.
- William H. Peace Scholarship is established in honor of deceased NC/SC account manager. Sprint is the first Relay provider to offer Speech-to-Speech trials in California and Maryland before the FCC mandated the service in 2000.
- The first ever study of Speech-to-Speech Technology and its relevance to TRS is conducted by the Texas PUC, Relay Texas, IBM, and the University of Texas.
- Sprint is the first to provide 900 Pay-Per-Call services through TRS.
- Sprint introduces Voice Carry Over and Hearing Carry Over for TTY users well before required by the FCC in 2000.
- Sprint introduces Automatic Error correction technology which offers two components to ensure the most accurate typing including a word substitution feature and a buffering feature.
- Sprint launches the second generation of TRS platforms called the “Real Time Relay “platform.
Still Available today:
1995
- Sprint works with the State of Texas to first introduce the concept of VRS (Video Relay Service) and implements a one-month trial of VRS.
- Sprint adds ASCII Detection on the Outbound Line.
- Sprint develops a Recording Capability procedure to use our Ultra WATS lines to ensure that with additional out-dials the Relay caller does not incur toll charges.
- Sprint launches the first Relay Customer Preference Database for Texas.
Still Available today:
1994
- The entire Sprint TRS Management and support staff receives intensive cultural diversity training.
- Sprint inaugurates nationwide TTY operator service on June 1, 1994 (1-800-855-4000 TTY).
- Sprint upgrades the CA TRS computer software so that it may be navigated by Blind CA's using Braille readers.
- Sprint's fully compliant Recording Technology is implemented, well before the June 2000 FCC orders.
Still Available today:
1993
- Federal Relay Service- April 1, 1993.
- New Mexico Relay Network enters a subcontract agreement with Sprint as the facilities and maintenance provider on May 10, 1993.
- Relay Connecticut service- July 1, 1993.
- Relay North Dakota service- July 26, 1993.
- Relay Oklahoma service- November 15, 1993.
- First Relay Today Newsletter.
- Sprint launches National Relay services (1-800-877-8973).
- Sprint establishes the first TRS prepaid card.
- On July 26, 1993, Sprint is the first relay provider to implement the carrier of choice program.
- President Clinton marks nationwide availability of Federal Relay Service (FRS) on July 26, 1993.
- Sprint is the only Interexchange Carrier (IXC) and Relay Provider who fully implements COC (Carrier of Choice) functionally by the FCC mandated date of July 26, 1993.
Still Available today:
1992
- California Relay service re-enters the market on March 1, 1992. On October 11, 1997 Sprint re-enters the market as a secondary provider in multiple vendor environments.
- Relay South Carolina service- March, 13, 1992.
- Oregon Telecommunications Relay Service- April 1, 1992
- Relay Wyoming service- June 30, 1992.
- Communication service for the Deaf/USA Relay enters a subcontract agreement with Sprint as the facilities and maintenance provider on June 30, 1992.
- Relay South Dakota service-June 30, 1992
- Relay Iowa service- July 10, 1992
- Relay Indiana service- October 1, 1992
Still Available today:
1991
- Sprint introduces interstate and intrastate Spanish TRS in Texas.
- Relay Missouri service began-June 8, 1991.
- Relay North Carolina service- October 1, 1991
- NC reselects Sprint- March 31, 2000.
- Relay New Hampshire- November 1, 1991 (franchise agreement.)
- Maryland Relay service- December 1, 1991.
- Relay Nevada service- December 1, 1991.
- Sprint is the first relay provider to establish a 24-hour Customer Service (1-800-676-3777 TTY/V).
Still Available today:
1990
- September 1, 1990- Sprint begins offering TRS.
- Texas awards Sprint's first relay service contract on April 1, 1990.
- Relay Colorado service- November 1, 1990.